FAQ

 

 

— LuntrixaGrandWorks ❓🪖

1. What products do you sell?

We specialize in helmets, protective headgear, sports helmets, cycling helmets, outdoor safety equipment, and related accessories.

2. How long does shipping take?

We currently offer the following shipping options within the United States:

  • Express Shipping (3–6 business days) — $20
  • Free Shipping (7–14 business days) — Free
  • Free Standard Shipping (7–14 business days) — $10

Delivery times may vary depending on destination, weather conditions, holidays, and seasonal demand.

3. Do you offer free shipping?

Yes! We offer Free Shipping on eligible orders with an estimated delivery time of 7–14 business days.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment throughout the delivery process.

5. Can I modify or cancel my order?

Orders may be modified or canceled within 12 hours after purchase. Please contact our customer support team as soon as possible if you need assistance.

6. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available during checkout.

7. What if my helmet arrives damaged or defective?

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos and your order information. We will promptly arrange a replacement or another suitable solution.

8. Do you accept returns?

Yes. Eligible products may be returned according to our Return Policy. Items must be unused and returned in their original condition and original packaging.

9. How do I choose the correct helmet size?

Each product page includes detailed sizing information and measurement guidelines. We recommend measuring carefully and reviewing the size chart before placing your order.

10. Why shop with LuntrixaGrandWorks?

We combine premium-quality protective gear, dependable performance, affordable pricing, reliable shipping, and exceptional customer service to provide a shopping experience customers can trust and enjoy.